FAQS ABOUT THE PURCHASING PROCESS.

1 Why should I register
2 How do I register
3 I have forgotten my password, What I can do?
4 Once I have registered, how can I update my personal information
5 How I can pay for my purchase
6 How long does delivery take?
7 What are the shipping rates for an order
8 My order has not arrived. What I can do?
9 Where can I get additional help

1 Why should I register?
Once you have registered, you will not have to fill in your shipping information each time you make a purchase. You will also be kept up-to-date with all our exclusive offers, discounts and many other things that may be of interest to you, you can see your pending orders, Plus...

2 How do I register?
Click on "Create an account".

3 I have forgotten my password. What can I do?
If you have forgotten your password, click on "I forgot my password". Enter your e-mail address and you will automatically receive your new password.

4 How can I update my personal information?
Go to "my account", change the information and click on "update information".

5 How can I pay for my purchase?

You can use a:

  • Credit card (VISA, MasterCard or American Express),
  • PayPal account
  • Bank transfer.

6 How long does delivery take?
Delivery time:
For Spanish shipments with transport agency (DHL Parcel): Delivery time: 24-72h
For SEUR international shipments: Contact us to know the delivery time
For DHL Express international shipments: Contact us to know the delivery time.
(This email address is being protected from spambots. You need JavaScript enabled to view it.

 7 What are the shipping rates for an order?
DHL Express: The minimal price is 7.50€

 8 My order has not arrived. What can I do?
To check on the status of your order, click on "my account". Here you will find the "my orders" section, where you can view the status of each order. If you have any further questions, please contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.

9 Where can I get additional help?

Contact us:

  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • +34 977826196
  • Monday- Friday 10.00 till 17.00 G.M.T

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