FAQS ABOUT THE PURCHASING PROCESS.

1 Why should I register
2 How do I register
3 I have forgotten my password, What I can do?
4 Once I have registered, how can I update my personal information
5 How I can pay for my purchase
6 How long does delivery take ?
7 Where will my order be sent
8 What are the shipping rates for an order
9 My order has not arrived . what I can do
10 Where can I get additional help

1 Why should I register?
Once you have registered, , you will not have to fill in your shipping information each time you make a purchase. You will also be kept up-to-date with all our exclusive offers, discounts and many other things that may be of interest to you., you can see your pending orders,,Plus...

2 How do I register?
It's very easy. You have three options: click on "Create an account", or register during the second step of the purchasing process once you have selected the items you wish to buy. or click to Login at the top of the Home page ,and then Click  Register , if you are  a company with validated VAT number read carefully the  information about  VAT NUMBER, at the How to buy ?

3 I have forgotten my password. What can I do?
If you have forgotten your password, click on "sign in" and then click on "I forgot my password". Simply enter your e-mail address and we will automatically send you a new password.

4 Once I have registered, how can I update my personal information?
Go to "my account". In the "personal information" section, click on "update information".

5 How can I pay for my purchase?
You can use a credit card (VISA, MasterCard or American Express), with your paypal account or with a bank transfer.
You can shop with confidence from FOLCH.com knowing that transactions are protected by the highest level of security.

6 How long does delivery take?
Delivery time:
For Spanish shipments with transport agency: If we receive the order before 14 hours, we will send the order the same day, if we receive after 14h we will send the order next day. Delivery time: 24-48h
For Spanish shipments with Spanish post: We will send the order next day. Delivery time: It depends on the city.
For SEUR international shipments: If we receive the order before 14 hours, we will send the order the same day, if we receive after 14h we will send the order next day. Contact us to know the delivery time (This email address is being protected from spambots. You need JavaScript enabled to view it.

7 Where will my order be sent?
To the delivery address you indicate to us, provided it is within the continental euro zone and not a post office box. Remember that you may also indicate a delivery address different from the buyer's address.

8 What are the shipping rates for an order?.
Please note that shipping and handling is an additional charge based on the order value and the delivery destination
DHL Express: The minimal price is 7.50€
Spanish post: The minimal price is 4.00€

9 My order has not arrived. What can I do?
To check on the status of your order, click on "my account". Here you will find the "my orders" section, where you can view the status of each order. If you have any further questions, please contact us in the "Customer Service" .

10 Where can I get additional help?
If you have any other questions, write us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Don't forget that you can contact us by e-mail in English, Spanish or French.

TEL 34977 826196 FAX 34977 826489
In Europe Call Monday- Friday 8.00 till 1400. And 14.30 till 18.00 G.M.T

Your satisfaction
Only the best is good enough. As a company, our history goes back almost a century, we started ou pin production In 1924, at FOLCH company, we are committed to creating high quality products,  and also we are conmmited to builging long-relationship with you as we have done with our customers for the last  86 years.

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